Bank Support

Most of us don’t pay too much attention to the ins and outs of banking until we suffer the penalties of overdrawing our accounts or getting charged a fee for some other regrettable transaction. To save time, money, and avoid hassles, use our Free online Bank Support with the guidance of our expert banker, Alex.  He will help you maneuver through the banking system and limit your risks of making costly mistakes.

Here are pertinent questions asked by people like you.

Question: What is a notary public?  Written by: Caleb from Oak Ridge, Tennessee.

Answer: Appointed by a state government, a notary public witnesses the signing of important documents like contracts, estates, trust deeds, bills of sale and powers of attorney.  A notary public has three responsibilities.  First, they verify the signer’s identity.  Second, they make sure the signer is aware of the document’s contents.  Finally, they confirm that the document was signed without duress or intimidation.  Once completed, the notary will sign and stamp their Notary seal on the document.  The Notary seal contains the notary public’s commission information and is used to authenticate the notary’s signature.   Most financial institutions will provide notary services to their customers.

Question: Can you place a stop payment on a debit card transaction? Written by: Wendy from Salinas, California.

Answer: A stop payment cannot be placed on a debit card transaction.  Once a debit card transaction is approved, it becomes an authorized transaction and has to be honored.  If a transaction is fraudulent, the debit card must be hot carded/permanently closed.  This is to prevent other fraudulent transactions from being processed.  The cardholder will also need to file a dispute with their bank or credit union.  Debit card transactions must be disputed within 60 days of first appearing on the bank statement.  The financial institution is required to make a decision within 90 days of receiving the dispute and provisional credit has to be issued to the customer’s account if the investigation last longer than 10 days.

Question: I was filling out an application and it asked for my stated income.  What does that mean? Written by: Cory from St. Louis, Missouri. 

Answer:  When a lender asks the borrower for their stated income it means the borrower simply needs to state their monthly income.  The lender doesn’t require any corroborating documentation like pay stubs, W-2s, tax returns or social security award letters for income verification.  Stated income loans are popular among borrowers who can’t fully document their income.  On the other hand, stated income loans are riskier to the lender because many borrowers exaggerate how much they make in order to either get approved for the loan or receive a higher limit/lower interest rate.

Important: For your specific questions about banking, contact your banking expert, Alex, at:

Written by: Alex Sanchez, Branch Manager

Important: For your specific questions about banking, contact your banking expert, Alex, at:

Alex is starting his 17th year in the banking industry.  He has worked for such notable banks as Bank of America, US Bank, and Chase.  Alex has his bachelor’s degree in Business Economic from the University of California Riverside.